Reference

How h1n1 Handles Your Personal Data

At h1n1, we treat your personal data as yours — collected only for what the platform needs to function, stored securely, and never sold to third parties.

No third-party data salesAccount data encrypted at restRight to access your recordsData retained only as requiredContact us to request changes

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What This Privacy Policy Covers

h1n1 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every interaction you have with h1n1.co — account registration, wallet transactions via UPI, Paytm or PhonePe, browsing the lobby, and any correspondence with our support team. We collect the information necessary to verify your identity, process deposits and withdrawals, and deliver the

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service to you where local law permits. Data you provide — such as your name, email, phone number, and payment method details — is used solely for account operation and fraud prevention. We do not share your personal information with advertisers. Where data is transferred to
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third-party processors (payment gateways, identity verification services), those processors are contractually bound to the same standards we apply internally. Your continued use of the platform after any policy update constitutes acknowledgement of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct or delete data we hold on your account, our privacy team is reachable through the channels below.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every layer of how we handle account data is designed to be auditable and fair. From cookie preferences you control on first visit to the retention window we apply after account closure…

Data Collection Scope

We collect only what your account needs: name, contact details, payment method identifiers for UPI, Paytm or PhonePe, and session logs. Browsing data outside our platform is never pulled in or purchased from data brokers.

Cookie Management

On your first visit a cookie consent panel lets you accept all, reject non-essential, or customise by category. Functional cookies required for login and wallet sessions cannot be switched off, but analytics cookies are optional.

Account Security Standards

Passwords are hashed before storage and never recoverable in plain text — not even by our support staff. Two-step verification is available on every account and we strongly encourage enabling it via your security settings.

Data Retention Window

Active account data is kept for as long as your account remains open. After closure we retain transaction and identity records for the period required by applicable law, then delete or anonymise them on a scheduled basis.

Third-Party Processor Limits

Payment processors handling your UPI, Paytm or PhonePe transactions receive only the transaction data they need to complete the transfer. They are not permitted to use that data for their own marketing or analytics.

Your Right to Request Changes

You can ask us to correct inaccurate data, export a copy of everything we hold, or request deletion at any time. We will confirm receipt within 24 hours and complete the action within 30 days of a verified request.

Your Questions About This Privacy Policy

The answers below cover the data questions we hear most often from India accounts. If your question is not listed here, reach out through live chat or email and we will reply with a specific, written answer within 72 hours.

We collect your name, email address, phone number, date of birth for identity verification, and the payment method details you add — such as your UPI ID or Paytm-linked number. Device and session metadata is also logged for security purposes.

No. We do not sell or rent your data to advertisers. Third-party processors such as payment gateways receive only the minimum data required to complete your transaction and are bound by contractual data-protection obligations.

Email our privacy team or open a live chat and request a data export. We will verify your identity, then deliver a structured copy of your account data within 30 days of the confirmed request.

Yes. Submit a deletion request through email or live chat. We will remove your personal data from active systems within 30 days. Some transaction records may be retained for the period required by applicable law before deletion.

Payment method identifiers are tokenised — we store a reference token, not your full account credentials. All data in transit between your device and our servers is encrypted using current transport security protocols.

Identity and transaction records are retained for the period required under applicable law after account closure. Once that window expires, the data is permanently deleted or anonymised on our scheduled purge cycle.

Reach the privacy desk directly by email or live chat on h1n1.co. Include your account email and a description of the concern. We will acknowledge within 24 hours and provide a written response within 72 hours.

How h1n1 Handles Your Personal Data

Reach Us About Your Data

How We Protect and Manage Your Information

Data Collection Scope

Cookie Management

Account Security Standards

Data Retention Window

Third-Party Processor Limits

Your Right to Request Changes

Your Questions About This Privacy Policy

01 What personal data does h1n1 collect when I open an account?

02 Does h1n1 share my data with third parties for advertising?

03 How can I access a copy of the data h1n1 holds on my account?

04 Can I ask h1n1 to delete my personal data?

05 How does h1n1 protect payment data for UPI, Paytm and PhonePe transactions?

06 How long does h1n1 keep my data after I close my account?

07 Who do I contact if I believe my privacy rights have been breached?

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